asked questions

Does your company test on animals?

No. shu uemura does not use animals to test its products, and does not have animal testing conducted by anyone else to support our product safety review. Instead, shu uemura ensures product safety through L'Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Others, completely independent of L'Oréal and outside the direction or control of L'Oréal, might do animal testing pursuant to their local requirements.

Why has my favorite product been discontinued?

We apologize for discontinuing your favorite shu uemura product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

Where are products sold?

To purchase any shu uemura product, you can shop right here at If you prefer to visit a shu uemura Counter, Click Here for our Store Locator. shu uemura products are also available at select Hudson's Bay, Sephora and Nordstrom locations.

Is it safe to use my credit card?

At, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software.

Customer Service

Contact us from Monday to Friday from 9am - 5pm (est)