If for any reason you are not completely satisfied with your Shu Uemura purchase, please contact our customer service at 1-866-836-8728 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gifts with purchase, must be returned. We will be happy to credit your account for the amount of the purchase.
Postal Box 1266
We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-866-836-8728 (Monday to Friday 9:00 am to 5:00 pm Eastern Time).
Returns or exchanges for purchases made online may not be accepted for return or exchange at a SHU UEMURA Counter.
We're sorry, but returns or exchanges for purchases made in a SHU UEMURA retail store or partnered retail location may not be returned to shuuemura.ca. If the item you wish to return was not purchased through Shuuemura.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-866-836-8728 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) for assistance.